Home · Case studies · Hyderabad Airport
Case study · Airports
The POS behind India's fourth-largest airport.
NukkadShops is the exclusive POS partner at Hyderabad's Rajiv Gandhi International Airport - lounges, duty free, F&B, speciality retail, cab and parking counters on one platform, serving 30 million+ passengers a year.
The challenge
A city's worth of retail, inside one terminal.
Dozens of brands, no common rail
From bakeries to duty free to parking, each outlet ran its own billing - the airport's commercial team stitched the picture together by hand.
International counters, international rules
Duty free needs multi-currency billing and passport capture - at counters where a flight bank can flood the queue in minutes.
Reconciliation by spreadsheet
Concession revenue depends on reported sales - collecting and reconciling reports from every outlet meant weeks of manual work each month.
Leakage invisible at scale
With sales scattered across systems, unreported transactions and reconciliation gaps had nowhere to show up.
What we deployed
Every counter, on the same platform.
290 POS units under one roof
RGIA's single integrated terminal puts lounges, retail, F&B, electronics, pharmacies, cab, parking and duty free within one concourse - and all 290 counters on one billing rail.
One terminal, zero blind spots.Duty free without the paperwork drag
Multi-currency billing and passport capture happen inside the transaction, so international passengers clear the duty-free till as fast as a domestic kiosk.
Compliance at boarding pace.Concessionaires reconciled automatically
Each brand's sales land in its own ERP overnight while the commercial team sees the same figures live - reconciliation stopped being a month-end negotiation.
Agreements enforced by data.The zero-leakage operation
Item-wise sales and outlet-wise dashboards catch every transaction at source - the airport reports zero revenue leakage across its retail estate.
Zero leakage, measured."Every lounge, duty-free floor and F&B counter bills on one platform - every transaction on one rail, with zero revenue leakage."
On the floor
A bar, a bakery, a baklava counter - one platform.
Beyond the counter
Kiosks and the passenger app, same rails.
Order-ahead in the airport's app
Passengers browse and pay in RGIA's own app before they reach the outlet - commerce, loyalty and payments running on the same NukkadShops rails as the counters.
Kiosks that shorten the boarding-gate dash
Self-order kiosks take the order and the payment where queues form fastest, backed by the same platform as every manned till.
Stock that agrees with itself
Counter, kiosk and app sell from one inventory at one price - a menu change or stock-out reflects everywhere at once.
Questions, answered.
What does NukkadShops cover at Hyderabad Airport?
NukkadShops is the exclusive POS partner at Hyderabad Airport - covering lounges, retail outlets, F&B outlets, speciality retail such as electronics and pharmacies, cab and parking counters, and duty-free outlets, with 290 POS units deployed.
How does the platform handle duty-free and multi-currency billing?
Duty-free counters bill in multiple currencies with passport scanning built into the same POS flow - compliance runs at counter speed, without a separate system.
How do brands with their own ERPs fit in?
Concessionaire ERP integrations carry each outlet's sales into the brand's own system, while the airport's commercial team keeps a unified view of every transaction.
How does the airport keep revenue leakage at zero?
Every transaction - across lounges, duty free, F&B and speciality retail - flows through one platform, so item-wise sales, outlet-wise dashboards and continuous reconciliation leave nothing unreported. Revenue leakage is zero.
More case studies
Where else it's working.
India's busiest airport runs its retail on one platform
Delhi Airport
475 POS units across three terminals - lounges, duty free, F&B and speciality retail - serving 80 million passengers a year.
Read the case study → Government retailTaking organised retail to rural Haryana
Har-Hith · Government of Haryana
1,100+ franchise supermarkets across 22 districts - POS at every counter, e-commerce and a supply chain that reaches from warehouse to village store.
Read the case study →