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Case study · Airports
India's busiest airport runs its retail on one platform.
NukkadShops is the exclusive POS partner at Delhi Airport - every lounge, duty-free floor, F&B counter, pharmacy, electronics store, cab and parking counter across all three terminals, serving 80 million passengers a year.
The challenge
Hundreds of brands. One commercial team.
Every concessionaire, a different system
Brands arrived with their own billing stacks - the airport had no single view of sales across lounges, retail, F&B and duty free.
Duty free is a different sport
Multi-currency billing and passport capture at some of the fastest-moving counters in the country - compliance can't slow the queue.
Revenue recognition dragged to the 15th
Concession fees depend on reported sales. Collecting and reconciling numbers from every outlet took the first two weeks of every month.
Leakage hid between counters
Without one transaction rail, unreported sales and reconciliation gaps were invisible to the airport's commercial team.
What we deployed
One rail under every transaction.
475 counters, three terminals, one rail
Lounges, duty free, F&B, speciality retail, cab and parking counters across T1, T2 and T3 all bill on the same platform - the largest single-airport POS estate in India.
Every terminal, one view.Duty free at national-gateway scale
Multi-currency billing and passport scanning run inside the POS flow itself at India's busiest international departure point - no side systems, no compliance queue.
Compliant at counter speed.Every brand's ERP, fed from one source
International and domestic concessionaires each get their sales in their own ERP, while the airport's commercial team reconciles all three terminals to the same numbers.
One truth for airport and brands.Reconciliation that closes on the 1st
Terminal-wise dashboards and continuous revenue checks replaced a two-week manual close - revenue recognition moved from the 15th of the month to the 1st.
Two weeks of closing, gone."Revenue recognition used to close on the 15th of the following month. Today it closes on the 1st - across 475 counters in three terminals."
Beyond the counter
The airport's app runs on the same rails.
HOI - the passenger app
Delhi Airport's passenger app HOI offers commerce, loyalty and unified payments - all built on NukkadShops rails.
Self-operated kiosks
Passengers order and pay on self-operated kiosks across the terminals, powered by the same platform behind the manned counters.
One inventory, every channel
Counters, kiosks and the app draw on the same inventory and pricing - what's live at the counter is live everywhere.
Questions, answered.
What does NukkadShops cover at Delhi Airport?
NukkadShops is the exclusive POS partner at Delhi Airport - covering lounges, retail outlets, F&B outlets, speciality retail such as electronics and pharmacies, cab and parking counters, and duty-free outlets. 475 POS units are deployed across all three terminals.
How does the platform handle duty-free requirements?
Duty-free counters bill in multiple currencies with passport scanning built into the same POS flow - compliance is handled at counter speed, without a separate system.
Do concessionaires keep their own ERP systems?
Yes. Sales flow from the POS into each brand's own ERP through concessionaire ERP integrations, while the airport's commercial team keeps a unified view of every transaction across terminals.
What changed for the airport's revenue recognition?
Revenue recognition moved from the 15th of every month to the 1st - because every counter across the three terminals reports sales on one platform, reconciliation that took two weeks now happens continuously.
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