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Job Description
Customer Support
Education - Graduates
Job Location: Hyderabad - India
Experience: 0-2 Years
Required Skills
  • Proven customer support experience or experience as a client service representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Candidate with English and Hindi speaking is desirable.
  • Proficient with any regional language is an added advantage.
  • Basic Telephone Etiquettes.
Desired skills
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.

Interested to join the team ? Send in your resume at careers@nukkadshops.com